Shipping & Returns


Quality Assurance and control
Motorsport Distributors Group guarantees all products are carefully checked for 100% quality assurance prior to shipping.

All items are carefully packed and sent in its original packaging.

Processing and delivery
Three to five (3-5) working days for items ready to dispatch, and ten (10) working days for items required to be ordered from the manufacturer/supplier.

If you have any questions regarding this, please feel free to contact us on +61 3 9459 9925.

Please note: During major events, such as the Formula 1 Grand Prix Melbourne, Bathurst 1000 and Australian MotoGP Phillip Island, or during major online promotions, orders may take up to ten (10) working days to be processed and shipped. 

Delivery Conditions
items or bulk orders may incur extra delivery fees and are calculated based on total weight (volumetric or actual – whichever is greater) of your order. This may include orders that have items such as umbrellas and track chairs as they may be required to be packaged separately.

Please Note: We do the best we can to pack items so that additional fees for freight do not apply.

Additional freight fees can be charged for any order exceeding standard parcel dimensions. No matter the shipping method chosen, additional freight can apply (this is true for domestic standard and express orders, international orders, and any other shipping method available at the time).

Please note – you may include any delivery instructions in the notes section during checkout. Please be advised that while we can enter these into delivery instructions, we can not give guarantee that these actions will be followed as it is our delivery service who completes delivery. 

Australia-wide delivery fees
For deliveries within Australia, there are 2 options. Standard delivery is a rate of $9.50 and sent via Australia Post or Express $15.00 and orders are sent via StarTrack Express or Australia Post Express. You will receive a tracking number, via email, once your order has been shipped.

Any order containing a PO Boxes or Parcel Locker address for shipping will be sent via Australia Post. 

Please note: Orders including pre-order or backorder items will be sent once we have received all items to avoid any extra postage fees. However, you may wish to have the available items in your order sent prior to their arrival for an additional fee.

International delivery fees
For New Zealand customers, shipping is charged at a flat rate of $35.00 – we use StarTrack Express for these shipments. 
Any other International order is charged a flat rate of $35.00 and sent via UPS.

You will receive a tracking number, via email, once your order is shipped. Motorsport Disbtributors Group can also track your package to ensure delivery. Feel free to email for delivery status at any time.

Please note: International deliveries are subject to duties and taxes. It is your (the customer) responsibility for all duty and tax charges incurred for International shipments, we are not responsible for these charges.

If these charges are imposed, and are not paid for, your parcel will be abandoned and any monies paid will not be compensated or reimbursed.


We will accept returns on genuine faulty items. Please contact us via phone (+61 3 9459 9925) or email within three (3) days of receipt of the order (and yes, we can track all of our deliveries). Please make contact so we can advise on you how the matter can be rectified.

Returns forms are provided in the package you have received and once a remedy has been discussed, this form should be completed and faulty items carefully repackaged and posted to:
Motorsport Distributors Group
PO Box 174
Rosanna LPO
Rosanna VIC 3084

We accept exchanges also, when notified within 14 days of receipt of goods (and yes we can track all of our deliveries). Exchanges will only be accepted on goods that still have all original tags attached and in original packaging.

Please make contact with us via phone or email to discuss the exchange you wish to carry out. Where required, fill out the returns/exchanges form provided, items should be carefully repacked and posted to:
Motorsport Distributors Group
PO Box 174
Rosanna LPO
Rosanna VIC 3084

Postage on exchanged goods is at the customers expense.

Please note: Sale items are excluded from our refund policies. They are eligible for exchanges or store credit only. Any items purchased with a discount code are classed as sale items as full RRP has not been paid.


Pre order or back order items are items not yet in stock. By purchasing an item of this kind, you are securing an allocation of the item. Product listings will state the most recent ETA for delivery.

All items that are on pre order/back order will clearly state so in their product listing.

If in the same order, you have an item that is available now and a pre order, our policy is to hold all items until back order/pre order merchandise arrive, to save charging customers any additional postage fees. If you wish to receive the available items prior to this, please advise so we can organise the additional postage.